Lona Lonakie Fitness Store · JHB Delivery

FORGE
YOUR
BEST
BODY.

Professional-grade gym equipment delivered across Johannesburg in 2–4 days. Dumbbells, barbells, kettlebells, pull-up bars and more — curated by Lona Lonakie, built to last.

Shop Equipment
500+
Happy Athletes
8
Equipment Types
2–4
Day Delivery
Gym equipment
JHB Delivery
2–4 business day delivery across all major Johannesburg areas.
Secure Payment
PayFast checkout — South Africa's most trusted payment gateway.
Pro Grade
Commercial-quality equipment rated for daily heavy use.
Easy Returns
30-day hassle-free return policy on all products.

Our Equipment

SHOP ALL GEAR

HomeDelivery Info

How We Deliver

DELIVERY
INFO

Everything you need to know about receiving your Lona Lonakie Fitness Store order in Johannesburg.

Delivery Timeframe

Standard Delivery: 2–4 Business Days — All orders placed and confirmed are delivered within 2 to 4 business days across Johannesburg.

Once your PayFast payment is confirmed, our team processes your order the same day (for orders placed before 3pm on weekdays). Delivery takes place Monday to Friday, 8am–5pm. You'll receive an SMS and email confirmation when your order is on its way.

Deliveries are not made on Saturdays, Sundays, or South African public holidays. Orders placed over the weekend will be processed the following Monday.

Order Processing Timeline

1

Order Placed

You complete checkout via PayFast. You'll receive an instant order confirmation email with your reference number.

2

Payment Verified

PayFast notifies us of your payment (usually within minutes). We begin picking and packing your order.

3

Order Dispatched

Your equipment is handed to our delivery partner. You'll receive a dispatch SMS with tracking details within 24 hours.

4

Delivered to Your Door

Delivery is completed within 2–4 business days from dispatch. Our driver will call 30 minutes before arrival.

Delivery Areas

We deliver to all major Johannesburg areas and surrounding townships. If your area is not listed, please call us — we will do our best to accommodate you.

Sandton
Soweto
Randburg
Midrand
Roodepoort
Germiston
Boksburg
Kempton Park
Edenvale
Fourways
Bryanston
Rosebank
Alexandra
Diepsloot
Centurion
Tembisa
Orange Farm
Lenasia

Delivery Fees

Order ValueDelivery FeeTimeframe
Under R500R1202–4 business days
R500 – R999R802–4 business days
R1,000 – R1,999R502–4 business days
R2,000 and aboveFREE2–4 business days

All orders above R2,000 qualify for free delivery. Most of our equipment sets comfortably exceed this threshold.

Delivery FAQs

Can I change my delivery address after ordering?

Yes — but only before dispatch. Contact us immediately at +27 76 341 1780 or thecardioandstrengthhub@gmail.com.

What if I miss my delivery?

Our driver will call 30 minutes before arrival. If you miss the delivery, we'll attempt re-delivery the next business day at no extra charge. A second missed delivery may incur a re-delivery fee of R80.

Can someone else receive my order?

Yes. Any adult at the delivery address can accept your order. They'll be asked to sign for receipt and provide their name.

Do you deliver heavy barbells and weight sets?

Yes — including full barbell + plate sets. Our drivers are equipped to handle heavy equipment. Please ensure there is someone available to assist with moving items indoors.

Need Help?

Our team is available Monday to Friday, 8am – 5pm.

+27 76 341 1780 Email Us

Follow us for workout tips:

@Lona_lonakie

Payment Successful

ORDER CONFIRMED!

Thank you for shopping with Lona Lonakie Fitness Store. Your payment has been received and your order is being prepared.

LLF-XXXXXXX

Keep this reference number. A confirmation email has been sent to you via PayFast.

01

Order Received

Your order has been logged and payment confirmed via PayFast.

02

Being Packed

We're picking and securely packing your equipment right now.

03

Out for Delivery

Your order will be dispatched within 1 business day. Expect delivery in 2–4 business days.

04

Train Hard!

Get your space ready. Your equipment is on its way. Time to forge your best body.

What Happens Next?

  • Email Confirmation: You'll receive a detailed order confirmation from PayFast at the email address you provided at checkout.
  • Dispatch SMS: We'll send you an SMS when your order leaves our warehouse, including tracking details.
  • Driver Call: Our driver will call you approximately 30 minutes before arriving at your delivery address.
  • Delivery Window: Expect your order to arrive within 2–4 business days from today (Monday–Friday only).

Questions about your order? Call us: +27 76 341 1780 or email thecardioandstrengthhub@gmail.com

Payment Not Completed

PAYMENT CANCELLED

Your payment was not completed and no charges have been made to your account. Your cart items are still saved — you can try again at any time.

Why Was My Payment Cancelled?

There are several common reasons a PayFast payment may not go through:

  • You clicked "Cancel" on the PayFast payment page.
  • Insufficient funds on your card or account at the time of payment.
  • Bank declined the transaction (contact your bank if this happened unexpectedly).
  • Session timed out — PayFast payment sessions expire after a period of inactivity.
  • Internet connection was interrupted during payment processing.

No Money Was Taken

If you were charged but your order shows as cancelled, please contact us immediately. In most cases, PayFast will automatically reverse any pending transaction within 3–5 business days.

Your payment details are never stored on our site. All transactions are handled securely by PayFast — South Africa's leading payment gateway.

Ready to Try Again?

Your cart has been saved. Simply go back to the shop, review your items, and proceed through checkout again.

Need Help?

If you're having trouble completing your payment, our team is here to assist you.

Call Us
+27 76 341 1780
Email Us
thecardioandstrengthhub@gmail.com
HomeReturns Policy

Hassle-Free Returns

RETURNS &
REFUNDS

We want you to be completely satisfied with your purchase. Our 30-day returns policy is designed to be fair and straightforward.

30-Day Returns Guarantee

You have 30 calendar days from the date of delivery to return any item for a refund or exchange, provided the product meets our return conditions below.

We believe in the quality of our products. If something isn't right — whether the item arrived damaged, isn't what you expected, or you simply changed your mind — we'll work with you to make it right.

Conditions for Returns

To qualify for a return, your item must meet the following conditions:

  • Within 30 days: The return request must be made within 30 calendar days of your delivery date.
  • Original condition: The product must be unused, undamaged, and in its original packaging where possible.
  • Proof of purchase: You must provide your order reference number (e.g. LLF-XXXXXX) or PayFast payment confirmation.
  • Reason for return: Please briefly describe why you're returning the item so we can improve our service.

Items That Cannot Be Returned

  • Products that have been used, assembled, or show signs of wear.
  • Items damaged due to improper use, storage, or user error.
  • Consumable accessories (resistance bands, chalk, gloves) once opened.
  • Items returned more than 30 days after delivery.
  • Custom or special-order items (confirmed at point of sale).

How to Return an Item

1

Contact Us

Call +27 76 341 1780 or email thecardioandstrengthhub@gmail.com with your order number and the reason for your return.

2

Return Approval

We'll review your request and respond within 1–2 business days with a Return Authorisation Number (RAN) and instructions.

3

Package Your Item

Securely pack the item (ideally in original packaging). Clearly write your RAN on the outside of the box.

4

Arrange Collection

We'll arrange a collection from your Johannesburg address. Do not return items to our warehouse without a confirmed RAN.

5

Refund Processed

Once we receive and inspect your item, your refund will be processed within 5–7 business days back to your original payment method.

Refund Policy

  • Full refund: If the item is faulty, damaged in transit, or not as described, you'll receive a 100% refund including any delivery fees paid.
  • Change of mind: If you simply changed your mind, you'll receive a full product refund. Return shipping costs are the customer's responsibility.
  • Refund method: Refunds are returned to the original payment method used (credit card, EFT, SnapScan, etc.) via PayFast.
  • Timeframe: Allow 5–7 business days for the refund to appear in your account after we confirm receipt of the return.

Damaged or incorrect items: If your order arrives damaged or incorrect, please photograph the item and contact us within 48 hours of delivery. We'll prioritise your case.

HomePrivacy Policy

Your Data, Protected

PRIVACY
POLICY

Last updated: January 2025. We take your privacy seriously. Here's exactly how we handle your personal information.

Who We Are

Lona Lonakie Fitness Store is operated by Lona Lonakie, a Johannesburg-based fitness equipment retailer. We sell fitness equipment directly to consumers in the Johannesburg area, with payments processed securely through PayFast.

Contact: thecardioandstrengthhub@gmail.com  |  +27 76 341 1780  |  Sandton, Johannesburg, GP

Information We Collect

We collect the following personal information when you place an order:

  • Identity information: First name, last name.
  • Contact information: Email address, phone number.
  • Delivery information: Street address, suburb, postal code.
  • Payment information: We do not store any payment details. All payment processing is handled entirely by PayFast, a PCI DSS-compliant payment gateway. We only receive confirmation of payment success or failure.
  • Order information: Products purchased, quantities, amounts paid, order references.

We never see, store, or have access to your credit card number, bank account details, or any payment credentials. These are handled exclusively by PayFast.

How We Use Your Information

We use your personal information only for the following purposes:

  • Order fulfilment: Processing and delivering your order to the correct address.
  • Communication: Sending you order confirmations, dispatch notifications, and delivery updates.
  • Customer service: Responding to your queries, return requests, or complaints.
  • Legal compliance: Maintaining records as required by South African law (POPIA — Protection of Personal Information Act).

We do not use your information for unsolicited marketing without your explicit consent. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Who We Share Your Information With

We share your information only where necessary:

  • PayFast: Your name, email, and order amount are shared with PayFast to process your payment. PayFast's privacy policy applies to data they hold.
  • Delivery partners: Your name, phone number, and delivery address are shared with our logistics/delivery partner to fulfil your order.
  • Legal authorities: We may disclose information if required by South African law, court order, or regulatory authority.

How We Protect Your Information

  • Our website uses HTTPS encryption for all data transmitted.
  • We do not store payment card information on our servers.
  • Access to customer order data is restricted to authorised personnel only.
  • We regularly review our data security practices.

Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA) No. 4 of 2013, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate personal information.
  • Deletion: Request deletion of your personal information, subject to our legal obligations.
  • Objection: Object to the processing of your personal information.
  • Complaint: Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg/.

To exercise any of these rights, contact us at thecardioandstrengthhub@gmail.com.

Data Retention

We retain your personal information for as long as necessary to fulfil your order and comply with legal obligations. Order records are typically retained for 5 years in accordance with South African tax and accounting requirements. You may request early deletion of your data where legally permissible.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

HomeTerms & Conditions

Legal

TERMS &
CONDITIONS

Last updated: January 2025. Please read these terms carefully before placing an order.

About These Terms

These Terms and Conditions govern your use of the Lona Lonakie Fitness Store website and the purchase of products from us. By placing an order, you agree to be bound by these terms. If you do not agree, please do not use our store.

These terms are governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act (ECTA) No. 25 of 2002 and the Consumer Protection Act (CPA) No. 68 of 2008.

Who Can Purchase

  • You must be 18 years of age or older to place an order.
  • You must be located in the Johannesburg delivery area to receive delivery.
  • By placing an order, you confirm that the information you provide is accurate and complete.
  • You are responsible for ensuring the delivery address is accessible and that someone is available to receive the order.

Orders & Pricing

  • Prices: All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
  • Order acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only once payment is verified via PayFast.
  • Pricing errors: In the unlikely event of a pricing error on our site, we will notify you before processing. You may then choose to proceed at the correct price or cancel the order for a full refund.
  • Product availability: All products are subject to availability. If an item becomes unavailable after your order is placed, we will contact you to arrange an alternative or full refund.
  • Promotions: Promotional prices and discounts apply for the duration of the promotion only and cannot be applied retrospectively.

Payment

All payments are processed securely through PayFast. We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard)
  • Instant EFT
  • SnapScan
  • Mobicred

Payment is due in full at the time of checkout. Orders are not processed until payment is confirmed. We do not store any payment information on our systems.

All transactions are protected by PayFast's 256-bit SSL encryption and PCI DSS compliance. Your financial details are never shared with or stored by Lona Lonakie Fitness Store.

Delivery

  • We deliver within Johannesburg only. Orders outside the JHB area cannot be fulfilled.
  • Delivery takes 2–4 business days from order confirmation.
  • We are not responsible for delays caused by incorrect delivery addresses, missed delivery attempts, or circumstances beyond our control (e.g. extreme weather, public unrest).
  • Risk of loss and damage passes to you upon delivery. Please inspect your order upon receipt.
  • Full delivery terms are set out in our Delivery Information page.

Returns & Refunds

Our Returns Policy forms part of these Terms and Conditions. Please refer to our Returns & Refunds page for full details. In summary:

  • You have 30 days from delivery to return an eligible item.
  • Items must be unused and in original condition.
  • Faulty or incorrectly delivered items will be replaced or fully refunded at no cost to you.
  • Change-of-mind returns are accepted; return shipping costs are the customer's responsibility.

Limitation of Liability

To the fullest extent permitted by South African law:

  • Lona Lonakie Fitness Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our total liability to you shall not exceed the amount paid for the specific product that gave rise to the claim.
  • We are not liable for delays or failures caused by circumstances beyond our reasonable control.
  • Nothing in these terms limits your statutory rights under the Consumer Protection Act (CPA) No. 68 of 2008.

Product Use & Safety

  • Gym equipment carries inherent physical risk. Always consult a qualified fitness professional before beginning a new exercise programme.
  • Follow all assembly instructions and weight ratings provided with your equipment.
  • Ensure your exercise area is safe, clear, and has appropriate flooring before use.
  • We are not liable for injuries resulting from improper use, exceeding weight ratings, or failure to follow safety guidelines.

Contact

For any questions about these Terms and Conditions:

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